Masculinity, Marginality, and Emotional Labour: Exploring the Lived Experiences of Male Security Personnel at the University of Punjab, Lahore
Abstract
Security personnel serve as the frontline workforce responsible for maintaining safety, order, and access control in institutional environments. Despite their essential presence, their labor is often rendered invisible and undervalued. This qualitative study investigates the everyday challenges faced by male security personnel at the University of the Punjab, Lahore, and drawing attention to the broader socio-economic, cultural, and emotional dimensions of their work. Through in-depth, semi-structured interviews with twelve security personnel, the study explores the motivations behind choosing this occupation, the nature of their duties, and the emotional labor embedded in their professional roles. Findings reveal that limited educational opportunities, persistent unemployment, and financial strain are key drivers pushing individuals into security work. Once employed, they contend with extended duty hours, inadequate pay, limited recognition, and emotionally taxing expectations linked to dominant notions of masculinity. Participants also report experiencing disrespect from students and neglect from administrative authorities. Although a few positive interactions are acknowledged, the overall environment remains taxing and under appreciative. The study highlights the urgent need for institutional reforms that recognize security personnel as integral to the university community, alongside improved support systems, particularly in relation to mental health and workplace dignity.
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